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FAQs

Here are some of our more frequently asked questions

Training FAQ

HOW LONG IS THE NANNY TRAINING COURSE?

You can choose between a 2 day course or a 4 week course. The comprehensive nanny training course covers four modules. In the 2 day course we cover all four modules over 2 full days. The 4 week course is held one morning each week over 4 consecutive weeks. We cover a single module each week.

English is not my nannies first language?

We have a diverse group of nannies attending our workshops: Xhosa, Afrikaans, Malawian, Zimbabwean etc. so our courses are taught in English to accommodate the entire group. The nannies are usually second language English speakers and the workshop is designed to be taught practically in an interesting, fun manner so our nannies can understand what is being covered.

Should I DROP MY NANNY EVERY TIME?

We recommend that you drop your nanny off on the first day so that we can meet you and you can see where we are doing the training. Our training venues are situated near public transport and are on the taxi route so nannies can make their own way.

WHERE DO YOU OFFER THE NANNY TRAINING COURSE?

We have nanny training venues in Johannesburg, Pretoria, Durban and Cape Town. Please review our schedule for venue address and dates for the nanny training course available.

We are looking at expanding into different areas once we find the right nanny trainers to join our nanny agency. Please email us if you are interested in setting up a nanny training program in your area. Please review our area list here.

DOES MY DOMESTIC NANNY GET A CERTIFICATE?

Absolutely. Your nanny receives a certified Super Nanny certificate upon successful completion of the course. The first aid and CPR component is recognized by the Resuscitation Council of South Africa and American Heart Association. This nanny training certificate is well recognised and will assist them with future job employment.

ARE YOUR NANNY TRAINERS QUALIFIED?

All our nanny trainers have a facilitation or teaching qualification or are first aid instructors under the Resuscitation Council of SA. All Super Nanny trainers have to have some type of teacher or training background.

DOES MY NANNY HAVE TO TAKE AN EXAM OR DO HOMEWORK?

Yes there is homework and a skills evaluation test. The classes are tailored so that the nannies have a chance to put into practice what they have learned that week and time to complete their homework. We are in contact via email with the employers on a weekly basis during the nanny training workshops so that they have a clear understanding of what content we have covered. The employer will be able to understand how their nanny is doing on the course when they review their homework and will be able to see what input is required by them.

IS YOUR NANNY TRAINING SETA ACCREDITED?

No, our nanny training courses are not SETA accredited.

Our nanny training manual is dynamic and is updated yearly by a team of experts that include an OT, two midwives, two pre-primary school teachers and a trained first aid facilitator. Super Nannies is endorsed by the Polkaspot early intervention centre (http://www.polkaspot.co.za).

Our first aid content is endorsed by the American Heart Association and Resuscitation of SA. Super Nannies prefers to have this flexibility than the rigid outcome process of SETA. SETA works best for big educational institutes who have to work with in a standard quality framework. Corporates can benefit from SETA with the rebate incentive program by sending their employers on SETA courses. Our market is not corporate companies but domestic nannies in a home environment so this module does not accommodate us.

As a small company, Super Nannies can maintain our standard of training and quality of content regularly with the team of experts at hand. We review our nanny training manuals annually and all our trainers do come either with a teaching or first aid instructor background.

Placements FAQ

What is your registration fee? Is it a once off fee?

Like most domestic nanny agencies in South Africa, we do charge an initial registration fee for the administration associated with the initial nanny placement process. We do not charge our nannies a registration fee as many of them are unemployed and cannot afford it.

DO YOU OFFER A GUARANTEE PERIOD?

We offer a three month guarantee period valid for one placement effective from the date that the employee commences employment with the client. If the employment relationship is terminated within the first three months of the placement, Super Nannies shall not charge an additional fee for this second placement.

HOW DOES SUPER NANNIES CHECK THEIR REFERENCES?

We call up all references whether it is a number that is given to us or a letter of referral. Our screening process comes with specifically designed and detailed questionnaire to ensure there is no fraud. All work experience and references have been recent as in the last two years. Once a nanny has completed her trial and you would like to hire her we can provide the last employers contact details so you may also talk to them. We are all mothers in the business of placing nannies. If we feel uneasy about any reference, we will not take the candidate onboard as the safety of your children is always top priority.

DO YOU OFFER A TRIAL PERIOD?

As part of the interview process, we do insist on a 1-3 day trial with your domestic nanny. We believe this to be the “real interview” as this is when you as an employer can assess whether the nanny fits into your family and relates well to you and your children. The agency can check her references in terms of honesty and reliability but we cannot ensure a personality match without a trial. We are in the business of people which includes many personalities so a trial is an important part of the interview process.

WHAT ARE YOUR PLACEMENT FEES?

PERMANENT DOMESTIC WORKERS

We charge 10% of the annual salary of a permanent placement. This is a once off fee and it comes with a service level agreement and 3 month guarantee period. This does not include the wage to the nanny.

TEMPORARY DOMESTIC WORKERS

We charge R750 for the first month whether the temporary nanny placement is 3 days or 3 weeks. Thereafter we charge R250 a month. Our temporary nanny placements are suitable for families on holiday or families who need a nanny while their nanny is off sick or on maternity leave. Placing a nanny in a temporary role entails the same amount of work as a permanent domestic nanny placement. We have to be just as thorough and careful as we are dealing with children. To ensure it is worth our while from a business point of view we have to charge accordingly.

CAN YOU HELP WITH CONTRACTS AND UIF ISSUES?

Yes we can. We encourage our clients to join UIF online. It’s a simple and effective online process. We provide you with the two registration documents you are required to fill in. To find out more please read UIF online. As for contracts, we assist you closely here. We work with a labour lawyer to ensure all our paperwork is legally correct for both us and our clients.

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